Residents expect fast, digital-first services. Central government is pushing hard on transformation. And contact centre teams are absorbing the gap between those expectations and what current systems can deliver. The Digital Front Door closes that gap. Built on Salesforce Public Sector Solutions, it gives residents one clear place to submit enquiries and gives your teams one place to manage them.
When residents cannot find what they need online, they call. When calls are not resolved first time, they call again. That cycle is expensive, and it puts sustained pressure on contact centre teams who have enough to manage already. The Digital Front Door reduces that volume by giving residents a clear, self-service route for common enquiries and a structured, trackable process for the ones that need a human. Fewer unnecessary contacts. Faster resolution. Lower cost to serve.
The Digital Front Door is built on Salesforce Public Sector Solutions, a platform designed specifically for the demands of government. That means the foundations are already aligned to public sector needs: case management, service requests, and constituent engagement built in from the start. What we do is configure it around your council specifically. Your services, your workflows, your terminology. The platform was made for your sector. We make it work for you.
Most councils have back-office systems that are not going anywhere, and they shouldn’t have to. The Digital Front Door is designed to connect with your existing infrastructure, whether that is legacy databases, housing management systems, or other operational platforms. Residents get a joined-up experience on the front end. Your teams don’t face a technology overhaul on the back end.
This is not a licence handover. It is a Professional Services engagement that takes you from initial scoping through to go-live and beyond. We work alongside your teams to design the solution, manage the build, and make sure the people using it every day are set up to get real value from it. Adoption is part of the programme. Not an afterthought.
Digital transformation in local government is rarely a single project. Once the Digital Front Door is in place, it can be extended to cover additional services, connect to further systems, or adapt as government priorities and resident expectations shift. What we build is designed to flex with you, without needing to be rebuilt every time something changes.
Our Digital Front Door solution for Local Government covers the following
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Background In today’s commercial world its actually incredibly difficult to find organisations that do not have any form of CRM in place. That said, however, user adoption of CRM platforms…
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The Impact Eastleigh Borough Council transformed the way it delivers housing by launching a first-of-its-kind Salesforce solution to manage sales, customisation, compliance, and snagging in one place. With a fully…
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Local Government’s Mission Local Government’s mission is to provide citizens, public and private institutions, and businesses with the infrastructure to build sustainable, scalable, and happy communities. Ensuring that public agencies…
