Councils face mounting pressure to modernise services without significant new investment. Adapt IQ implements Salesforce for local government organisations, helping them connect departments, improve case management and deliver more consistent services to residents, while reducing the operational overhead that holds teams back.
Consolidate every customer interaction, across services, into a unified repository through Salesforce Public Sector Solutions, to provide more joined-up support for vulnerable citizens and streamline processes. Adapt IQ excels in integrating multiple legacy systems into Salesforce and introducing automated data sharing – in line with GDPR – to enhance public service delivery.
Empower field teams with customised mobile apps, built by our experts using Saleforce Service Cloud. Guide them through each step in your approved quality processes, ensuring consistency. Then automatically generate documentation and capture essential data for seamless operations.
Deliver the service experience your customers demand, at every visit. Provide customers with full documentation at speed – and enable them to sign documents digitally. Exceed their expectations with tools that enable them to book appointments online, at a time that suits them. All powered by Salesforce and Adapt IQ.
Residents shouldn’t need to know which department handles what. A Digital Front Door gives citizens a single, accessible entry point to request services, track cases, and self-serve, while routing work to the right team behind the scenes. Adapt IQ designs and builds Digital Front Door experiences on Salesforce that reduce inbound call volume, surface vulnerable cases earlier, and free officers from repetitive enquiries.
Explore our Digital Front Door approach
Empower your field service team by placing customer knowledge at the core of their interactions. We can help you utilise Salesforce to offer a comprehensive customer history to your entire team whenever they engage with clients.
Adapt IQ and Salesforce have partnered to bring you a complete Local Government solution which covers the following
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Local Government’s Mission Local Government’s mission is to provide citizens, public and private institutions, and businesses with the infrastructure to build sustainable, scalable, and happy communities. Ensuring that public agencies…
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Background In today’s commercial world its actually incredibly difficult to find organisations that do not have any form of CRM in place. That said, however, user adoption of CRM platforms…
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The Impact Eastleigh Borough Council transformed the way it delivers housing by launching a first-of-its-kind Salesforce solution to manage sales, customisation, compliance, and snagging in one place. With a fully…
