Service IQ Snippet – Milestones and Entitlesment Syncing
Service IQ Snippet – Case Comment Notification
Field Service Demo – Provide Personalised Customer Service
Field Service Demo – Qualify and Resolve enquires Remotely
Field Service Demo – Deliver Exceptional Service in the Field
Field Service Demo – Automate Enquiry Capture
Has your organisation fallen out of love with Salesforce?
Background In today’s commercial world its actually incredibly difficult to find organisations that do not have any form of CRM in place. That said, however, user adoption of CRM platforms remains incredibly low at 26% in 2020. (source AgileCRM) This equates to a mind-blowing 3 out of 4 organisations that are not getting what they want […]
The Next Generation of Field Service
What is field service?Field service refers to work that is performed remotely, away from your organisation’s main site. This work could include installing a product for your customer’s use, at their site. Field service can be applied in nearly all industries, such as in professional and business use, construction, utilities, healthcare, information technology, and manufacturing. […]
Briggs
Background Briggs Fire and Security, a leading fire and security system servicing, maintenance, and installation company, sought to enhance its operational efficiency by implementing a comprehensive solution for seamless Sales to Service handover and effective management of field agents. This case study explores the successful implementation of Salesforce Core platform and Salesforce Field Services by […]
Digital transformation and the future of Customer Service
Introduction In the digital age, one of the major challenges facing all companies is managing customer relationships. Customer service is no longer an isolated department within large organisations, receiving phone calls from customers as and when there’s an issue to be dealt with. Customer service now spans omni-channels, enabling businesses and brands to engage with […]