Transform scheduling and resource management in your field services team. Automate the allocation of work orders and release expert planners from day-to-day administration to focus on service optimisation. Adapt IQ excels in configuring Salesforce.com to integrate with your existing tools and solutions, so that the entire process can be faster and more accurate. Plus you get detailed management information to support governance.
We helped Briggs Fire and Security automatically assign jobs to field agents based on skills, availability and location.
Empower field teams with customised mobile apps, built by our experts using Saleforce Service Cloud. Guide them through each step in your approved quality processes, ensuring consistency. Then automatically generate documentation and capture essential data for seamless operations.
Deliver the service experience your customers demand, at every visit. Provide customers with full documentation at speed – and enable them to sign documents digitally. Exceed their expectations with tools that enable them to book appointments online, at a time that suits them. All powered by Salesforce and Adapt IQ.
Empower your field service team by placing customer knowledge at the core of their interactions. We can help you utilise Salesforce to offer a comprehensive customer history to your entire team whenever they engage with clients.
Instantly book truth-based service appointments from the Service Console or a Customer Community. And with intelligent scheduling, jobs are automatically assigned to the right resource based on time, skills, location, and any business rules to increase employee productivity.
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What is field service?Field service refers to work that is performed remotely, away from your organisation’s main site. This work could include installing a product for your customer’s use, at…
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Background Briggs Fire and Security, a leading fire and security system servicing, maintenance, and installation company, sought to enhance its operational efficiency by implementing a comprehensive solution for seamless Sales…
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Background In today’s commercial world its actually incredibly difficult to find organisations that do not have any form of CRM in place. That said, however, user adoption of CRM platforms…
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Introduction In the digital age, one of the major challenges facing all companies is managing customer relationships. Customer service is no longer an isolated department within large organisations, receiving phone…
