The Impact
Over sixty-six thousand referrals have now been supported through their incredible work. Close to six thousand protection orders have been secured. And behind those numbers are individual moments where someone reached out for help and finally found a system ready to respond which is a hugely beneficial service.
“We work helping so many people, as when we are in the moments of doing the work, you don’t stop to think on a daily basis, but sometimes you stop and think, wow, we really are making a difference. It is something good in the world and that’s why we wanted to invest and keep investing in our technology to make further impacts.”
Razi Hassan, Co-Founder
About
About the Domestic Abuse Alliance
Domestic abuse affects more than two million people every year in the United Kingdom. Survivors often face a dangerous two-week wait before accessing legal protection. The Domestic Abuse Alliance was created to change this by designing a faster, safer, and compassionate pathway from the moment an incident is reported.
Their three connected services work together to remove the barriers that previously left victims unprotected due to stretched services, processes not being joined up and the alliance wanted to create something to help, so they created the following three services:
We Protect enables police officers to make a referral in as little as sixty seconds at the scene or through rapid video response, pushing the information directly into Salesforce so call handlers and caseworkers can take immediate action.
We Process then ensures that once a court grants an order, it is served quickly and recorded in real time, giving police instant access to the documents they need to enforce it, protecting victims and allowing the police to act fast.
We Translate removes language as a barrier by providing certified translators across more than two hundred spoken languages, allowing victims to give statements and receive support in their own language. Together, these three services create an end-to-end safeguarding pathway that closes gaps, reduces delays and ensures that no person is left waiting for protection simply because of process, paperwork or language.
The Challenge
Challenges Faced: Scaling With Purpose to Deliver Outstanding Support
The Domestic Abuse Alliance had a powerful mission, but its operations were held back by a system that was almost entirely manual. Referrals arrived through calls and emails, key information was stored in different places, and teams had no centralised way to track cases or ensure nothing was missed. Preparing legal documents required copying data manually into multiple forms, often taking up to an hour per case. Police forces lacked real-time visibility into what happened after they made a referral, which reduced confidence and left survivors waiting days or weeks for help.
Orders and statements of service often reached police slowly or inconsistently, meaning officers sometimes lacked the documents required to enforce protection orders. Staff described the environment as stressful and high-risk, as a single missed detail could compromise a victim’s safety. They needed a unified system that brought everything together, removed manual work, and ensured every step from referral to enforcement was fast, reliable, and visible.
Pain points
Bringing Information Together to Strengthen Support
The team recognised an opportunity to bring key information into one place so staff could work even more efficiently and consistently.
A unified system would make it easier to maintain oversight of every stage of the victim journey.
Consolidation would help the team continue delivering high-quality support as demand increased.
Reducing Delays So Victims Could Be Supported Even Faster
The organisation saw the chance to shorten the time between a police referral and specialist contact.
Faster access to information would allow caseworkers to begin supporting victims more quickly.
Police teams were keen to have clearer visibility so they could track progress and feel confident that victims were receiving timely support.
Streamlining Document Preparation to Free Up Staff Time
Preparing legal bundles was thorough but time-intensive, and the team wanted to optimise this.
Automating repetitive tasks would allow caseworkers to focus more of their energy on supporting victims directly.
A more efficient approach would improve consistency and reduce the administrative load on staff.
Enhancing Transparency for Police and Partners
Police forces were eager to have real time updates to help with reporting and operational planning.
A shared view of the process would strengthen relationships and make collaboration even smoother.
Providing officers with more precise data would help support safeguarding responsibilities and informed decision-making.
Improving the Efficiency of Serving Court Orders
The volume of instructions was growing and the team wanted a quicker, more streamlined way to manage them.
An automated approach would support higher volumes without adding additional strain.
Reliable digital records would help partners work with greater confidence and clarity.
Ensuring Protection Orders Reach The Police Instantly
The organisation saw a clear opportunity to make protection orders available to police as soon as they were granted or served.
Real time access would strengthen enforcement and improve outcomes for victims.
Eliminating delays would support police in responding faster and more effectively.
Strengthening Support for Survivors Who Do Not Speak English
The team wanted to ensure that language never slowed or limited access to safety.
Providing high-quality, certified translation would help victims fully understand their rights and options.
Expanding language support would make the service accessible to more people in need.
Building a Platform That Could Scale With Growth
Year on year, demand increased, and the team wanted a system that could grow with them.
A more scalable structure would support higher referral volumes without adding pressure.
The organisation focused on future-proofing operations to continue supporting more victims over time.
Unlocking Insight Through Better Data
Centralising data presented an opportunity to learn from patterns, improve services, and guide decision-making.
Richer insights would help the team identify emerging needs and understand how experiences differ across regions.
Creating a structured dataset would strengthen accountability, reporting, and long-term planning.
“Working with Adapt IQ has transformed the way we operate. They took the time to understand every part of our process and helped us turn complex, manual work into a streamlined system that genuinely supports our team and the people we protect. The changes we made together have saved significant time, improved consistency and given us the confidence that everything is captured in one place. It has been a collaborative process from the start, and the improvements speak for themselves.”
Razi Hassan, Co-Founder
The Solution
The Adapt IQ Solution
We Protect: A Complete, Rapid Referral and Case Management Solution
A Seamless Referral Pathway for Police
Adapt IQ enabled police officers to submit referrals in as little as sixty seconds through the We Protect mobile app. The app pushes information directly into Salesforce via a secure integration, creating a structured record the moment an officer submits the referral.
Centralised Case Handling on Salesforce
Every detail captured by officers and call handlers now feeds into Salesforce as the single source of truth. History of abuse, merits, means testing, risk information and contact attempts are stored in organised Salesforce objects instead of emails or separate systems.
Fast, Structured Workflows for Caseworkers
Adapt IQ designed automated flows that guide caseworkers through each stage of the process including initial contact, witness statements, eligibility checks and escalation paths. These flows ensure nothing is overlooked and every action is recorded.
Real Time Reporting for Police Forces
Police forces access their own real-time data through a Salesforce Experience Cloud portal. Officers can log in to view referrals submitted, time to first contact, orders secured, and ongoing case progress. This gives forces a clear, reliable safeguarding picture for the first time.
We Process: A Fully Optimised Court Order Serving System
A Centralised Portal for Solicitors and Serving Teams
Adapt IQ built a Salesforce Experience Cloud portal for solicitors, where they receive bundles, upload statements of service and update case progress. All activity syncs directly back into the core Salesforce system, creating a complete audit trail.
‘One Click’ Instructions Instead of Manual 45 Minute Tasks
Serving court orders previously required manual emails and calls that took thirty to 45 minutes per instruction. Adapt IQ redesigned this workflow so partners can instruct the team with a single button click, dramatically increasing capacity.
Real Time Syncing With Police Portals
As soon as an order is granted or served, it is uploaded to Salesforce and made available to police in real time. Officers can download enforceable documents immediately, closing the historic enforcement gap.
Salesforce Architecture Designed for High Volume
We Process now manages roughly 800 instructions per month. This is supported by optimised Salesforce objects, automated flows, and a scalable data structure that ensures performance and accuracy even as demand grows.
We Translate: A Dedicated Language Support System Integrated Into Salesforce
Certified Translation Built Into the Victim Journey
Adapt IQ supported the integration of We Translate into the Salesforce case journey, enabling victims who do not speak English to receive support without delay. Caseworkers can request certified translation from within Salesforce, keeping all records in one place.
Support for More Than Two Hundred Spoken Languages
Victims can communicate through real translators who handle both live calls and written statements. Adapt IQ ensured these translators sit seamlessly within the workflow so language never becomes a barrier.
Court Ready Documentation With Full Audit Trail
All translated statements and documents are stored in Salesforce alongside originals. This ensures court bundles always contain the required English and non English versions, without staff needing to manage documents in external systems.
Accessible, Consistent and Scalable
By embedding translation directly into Salesforce, We Translate can support rising demand while protecting service quality. Every victim receives the same access to safety and support regardless of the language they speak.
Salesforce Platform Built for Cross-Department Collaboration
Adapt IQ designed and implemented a unified Salesforce system that supports Power Markets, Finance, Operations, Land, and more, all within one central platform.
Custom Workflows for Every Business Unit
Each team operates with tailored fields, processes, and data structures inside Salesforce, ensuring the system reflects how they actually work.
The Impact
The Domestic Abuse Alliance now runs a safer, faster, and more connected safeguarding service. Referrals that once relied on manual emails and fragmented systems now move through a clear, unified pathway where every step is recorded, traceable, and automated. Caseworkers have more time for sensitive conversations and can complete significantly more cases in a day thanks to streamlined document generation and improved workflows. Police forces now benefit from complete visibility through real-time portals, strengthening reporting, safeguarding practice, and confidence. Solicitors receive bundles instantly, orders are served more efficiently and documents reach the police as soon as they are granted or served. Survivors who do not speak English can now progress their case with certified translators, ensuring their voice is heard and their rights are understood. Together, these improvements allow the organisation to support far more victims, work at a greater scale, and maintain consistent quality across every referral.
We Protect - The Impact on Referral and Case Management
Faster Referral to Support Pathway
Police can now submit referrals in sixty seconds on their portal
Victims access specialist support faster and with fewer delays.
First contact and evidence gathering start sooner, reducing the risk of cases missing the fourteen-day protection window.
Increased Caseworker Capacity
Caseworkers previously completed two to three cases a day; now they complete six to seven.
Actual time saved per case: [insert % or minutes saved.
More time is dedicated to the victim conversation and witness statement, not administration.
Real Time Visibility for Police
Officers can track case progress, orders secured, and time to contact within twenty four hours.
Forces have precise, reliable data for performance reporting in one secure portal.
Improved confidence in the safeguarding pathway, as everything is in one system.
Reduced Manual Administration
All data is now stored in one place, removing the need to search multiple systems.
Fewer missed steps due to automatic flags and alerts.
Actual admin reduction: ??%
We Translate - Impact on Language Access and Inclusion
No Victim Blocked by Language Barriers
More than two hundred spoken languages supported through certified translators.
Victims can give full statements in their own language without delay.
Stronger trust and clearer understanding during crisis moments.
Court Ready Documentation
Translated statements and documents meet court standards, preventing delays.
Caseworkers no longer spend time finding external translators or managing separate records.
Average turnaround time for translations: [insert turnaround time]
Fully Integrated Support
Translation sits inside the existing workflow, ensuring equal access to protection for non-English speaking survivors.
% of cases requiring translation: [insert %]
% reduction in delays for non-English speaking victims: [insert %]
We Translate - Impact on Language Access and Inclusion
Higher Volume Capacity
The team can manage the rising number of instructions without increasing workload pressure.
Monthly We Process volume: 800 instructions.
??% increase in capacity since optimisation
Improved Consistency and Accuracy
Centralised records mean solicitor updates, service confirmations and court documents are always captured.
A clear audit trail supports compliance and quality assurance.
Cross-Organisation Impact
Better Outcomes for Victims
Faster access to support.
Stronger, safer decision-making.
Consistent experience regardless of language or police force.
Reduced Staff Pressure
Significant time saved through automation.
Greater confidence due to all data being in one place.
Actual reduction in stress or admin load: [insert % or qualitative feedback]
Real Time Multi Agency Collaboration
Police, caseworkers, and solicitors work from one source of truth.
Protection orders are enforced faster and more reliably.
National safeguarding practice strengthened.
Scalability for the Future
New Salesforce architecture supports higher referral volumes every year.
Adapt IQ’s optimisation ensures the service can grow without losing quality.
% growth in referrals supported since optimisation: [insert %]
