Connect your workforce to deliver intelligent and productive onsite Field Services with Adapt IQ

Streamline field services scheduling and resource management

Transform scheduling and resource management in your field services team. Automate the allocation of work orders and release expert planners from day-to-day administration to focus on service optimisation. Adapt IQ excels in configuring Salesforce.com to integrate with your existing tools and solutions, so that the entire process can be faster and more accurate. Plus you get detailed management information to support governance.

We helped Briggs Fire and Security automatically assign jobs to field agents based on skills, availability and location.

Ensure the quality and consistency of your processes

Empower field teams with customised mobile apps, built by our experts using Saleforce Service Cloud. Guide them through each step in your approved quality processes, ensuring consistency. Then automatically generate documentation and capture essential data for seamless operations.

Improve the customer experience and first-visit resolution

Deliver the service experience your customers demand, at every visit. Provide customers with full documentation at speed – and enable them to sign documents digitally. Exceed their expectations with tools that enable them to book appointments online, at a time that suits them. All powered by Salesforce and Adapt IQ.

Gain a 360 degree view of your customer

Empower your field service team by placing customer knowledge at the core of their interactions. We can help you utilise Salesforce to offer a comprehensive customer history to your entire team whenever they engage with clients.

Optimise schedules and intelligently assign jobs.

Instantly book truth-based service appointments from the Service Console or a Customer Community. And with intelligent scheduling, jobs are automatically assigned to the right resource based on time, skills, location, and any business rules to increase employee productivity.

What is Field Service Management?

A complete guide to Field Service Management.

Industry Sectors

Energy Sector

Discover the opportunities to use Salesforce to enhance service in the Energy sector.

Manufacturing Sector

Explore the potential of the Service Cloud for Manufacturing.

Business Services Sector

See how process automation through Salesforce can make business services more efficient.

Case Study

Fire & Security Systems

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"Adapt-IQ successfully transformed Briggs Fire and Security’s operations, enabling seamless Sales to Service handover, automating processes, and improving customer experience."

See the case study

"By implementing Salesforce Core platform and Salesforce Field Services, Adapt-IQ successfully transformed Briggs Fire and Security’s operations, enabling seamless Sales to Service handover, automating processes, and improving customer experience. The solution delivered significant benefits such as enhanced operational efficiency, optimised job assignment, and improved visibility into customer information."

Field Service Cloud Demos

Whitepaper

The Next Generation of Field Service

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The Next Generation of Field Service

Read the Whitepaper

The right FSM system can allow you to deliver fast, high-quality on-site service. FSM software also allows for the efficient creation of work orders and increases first-time fix rates for your customer’s on-site issues. By being able to manage schedules in one view, it is easier to assign the right technicians to the right jobs. This would be based on time, skills, and location.

To transform your field service operations by putting Salesforce at the heart, get in touch with us today.

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Wellington
New Zealand
6037

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