Salesforce Service Cloud

Make customer service your competitive advantage

We have a successful track record of helping our clients leverage the power of Salesforce to deliver great omni-channel customer experiences.

Increase satisfaction, retention, and lifetime value with the world's No. 1 CRM.

Service Cloud is a customer service platform that helps businesses manage interactions with their customers. It provides tools for case management, knowledge base, omni-channel support, automation, and analytics, enabling companies to deliver exceptional customer service experiences.

Resolve issues faster. Every time.

Discover a more effective way to record, manage and resolve customer issues and tickets with Salesforce Service Cloud. Create bespoke portals, built on the Service Cloud platform, that empower agents to close cases 30% faster – driving efficiency and delighting customers. We’ll help you configure Service Cloud to work the way you need it to.

Deliver personalised experience

Use the powerful customer data management capabilities of Salesforce Service Cloud to personalise the service experiences and drive loyalty. With a comprehensive view of each customer's preferences and interactions, we can help you tailor your service, creating engaging and customised experiences that meet your customer’s needs.

Harness automation and self-service

Empower customers with the self-service options they desire, backed by the reliable Salesforce Service Cloud solution. Allow them to effortlessly find answers on their own and leverage automation to craft seamless self-service experiences. With Salesforce's integrated platform, every customer interaction is recorded, ensuring comprehensive tracking and valuable insights. Our experts are ready to provide guidance at every step of the journey.

Accelerate implementation, accelerate ROI

Get started with Service Cloud faster with Adapt IQ’s Service Cloud Accelerator.
With features including highly efficient Case Management processes, Live Agent Workflows, Knowledge and Articles, as well as key ISV plug-ins, your customers will benefit from a better-connected, seamless experience.

Service Cloud can elevate every aspect of your customer experience – and we can help you make it happen.

Contact us to discuss your service needs.

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