Ensure safety inspections across all environments with utmost confidence.
Increase the consistency and traceability of your safety regime with Salesforce Service Cloud. Automate workflows to ensure tasks like safety inspections, whether on offshore platforms, fuel depots, or franchise garages, adhere to trusted processes. Salesforce Service Cloud can reduce your paperwork by automatically generating, sharing, and securely storing inspection documentation and records. Our dedicated team will ensure that Salesforce aligns seamlessly with your existing workflow, effectively reducing risks and streamlining operations.
Optimise service to consumers in their homes
Provide domestic (B2C) customers with an outstanding experience for repairs and maintenance. Equip engineers with a mobile app that delivers the information they need to personalise the service – from alerting customers if they are delayed on route, to accessing information about previous call-outs. With our support, you can transform the service experience, drive satisfaction and minimise complaints.
Optimise off-line and off-grid working
Empower your field teams in remote locations with the same powerful tools used at better-connected sites. Streamline the update process of centralised records by updating documents as soon as field workers regain internet connectivity. Our expertise lies in crafting mobile apps and workflows using Salesforce, empowering your teams to excel whether they are online, offline, or off-grid. With our support, your field operations will thrive with efficiency and effectiveness, regardless of their location.
Support your field workforce to increase retention
Make the day-to-day work of your field teams more rewarding, through a greater focus on their safety and wellbeing and on increasing customer satisfaction. Allow workers to focus on deploying their technical knowledge and skills, by streamlining documentation and admin.
The right FSM system can allow you to deliver fast, high-quality on-site service. FSM software also allows for the efficient creation of work orders and increases first-time fix rates for your customer’s on-site issues. By being able to manage schedules in one view, it is easier to assign the right technicians to the right jobs. This would be based on time, skills, and location.
To learn more about how our Salesforce experts can improve field service for your energy business, contact us today.